IT Administrator
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Job Description
Summary Description
The City of Urbandale is currently accepting applications for IT Administrator. Reporting to the Director of Technology, this position plays a key role in supporting and maintaining the City's technology infrastructure and enterprise systems. The IT Administrator is responsible for managing physical, virtual, and cloud-based server environments; providing both desk side and remote technical support; administering Microsoft 365 services; and supporting a diverse portfolio of enterprise and department-specific applications. The role also supports public safety systems and telecommunications infrastructure, contributing to the City’s mission of responsive and innovative service delivery.
The IT Administrator works directly with employees across the organization to understand operational needs, troubleshoot challenges, research technology options, and recommend tools that improve efficiency and service delivery. This role helps bridge the gap between technology and the people who rely on it. The IT Administrator role combines technical expertise with consultation and collaboration, providing an opportunity to contribute to both daily operations and long-term improvements. This position offers a flexible work schedule with the expectation of availability for after-hours maintenance, emergency response, and on-call support as needed.
The City of Urbandale offers a comprehensive salary and benefits package. Benefits for this position include:
Health Insurance:
Individual coverage for $77.46/month or family coverage for $237.74/month
Additional Coverage Options: Dental, vision, and flexible spending accounts (FSA)
Paid Time Off: 15 vacation days, 12 sick days, 10 holidays plus 3 personal days per year
Parental Leave: 4 weeks of paid time to care for and bond with a new child
Retirement Plans: IPERS plan and 457(b) plan with 2% match
Life Insurance: City-provided life insurance with optional voluntary coverage
Disability Coverage: City-paid long-term disability insurance
Employee Support: Employee Assistance Program (EAP) and Well-Being Program
The starting annual salary for this position is $72,115.00. The position is an exempt, civil service role.
See IT Administrator job page for more details.
The City of Urbandale is currently accepting applications for IT Administrator. Reporting to the Director of Technology, this position plays a key role in supporting and maintaining the City's technology infrastructure and enterprise systems. The IT Administrator is responsible for managing physical, virtual, and cloud-based server environments; providing both desk side and remote technical support; administering Microsoft 365 services; and supporting a diverse portfolio of enterprise and department-specific applications. The role also supports public safety systems and telecommunications infrastructure, contributing to the City’s mission of responsive and innovative service delivery.
The IT Administrator works directly with employees across the organization to understand operational needs, troubleshoot challenges, research technology options, and recommend tools that improve efficiency and service delivery. This role helps bridge the gap between technology and the people who rely on it. The IT Administrator role combines technical expertise with consultation and collaboration, providing an opportunity to contribute to both daily operations and long-term improvements. This position offers a flexible work schedule with the expectation of availability for after-hours maintenance, emergency response, and on-call support as needed.
The City of Urbandale offers a comprehensive salary and benefits package. Benefits for this position include:
Health Insurance:
Individual coverage for $77.46/month or family coverage for $237.74/month
Additional Coverage Options: Dental, vision, and flexible spending accounts (FSA)
Paid Time Off: 15 vacation days, 12 sick days, 10 holidays plus 3 personal days per year
Parental Leave: 4 weeks of paid time to care for and bond with a new child
Retirement Plans: IPERS plan and 457(b) plan with 2% match
Life Insurance: City-provided life insurance with optional voluntary coverage
Disability Coverage: City-paid long-term disability insurance
Employee Support: Employee Assistance Program (EAP) and Well-Being Program
The starting annual salary for this position is $72,115.00. The position is an exempt, civil service role.
See IT Administrator job page for more details.
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