Automotive Service Advisor

Job Type: Full-time

Salary: $22.00+/hour plus performance-based commission.  Starting salary commensurate with experience.

Reports to: Service Manager/CEO

About Us:

Werner's Elite Automotive is a specialized repair shop in Indianola, IA, dedicated to servicing European and Asian vehicles. We are a professional and innovative team committed to providing exceptional customer service. As our business continues to grow, we are looking for passionate individuals to join us in delivering top-tier care to our expanding clientele.

Job Summary:

The Automotive Service Advisor serves as the primary point of contact for customers who bring their vehicles in for maintenance and repair. This role requires a blend of exceptional customer service, technical knowledge, and sales skills. The Service Advisor is responsible for greeting customers, listening to their concerns, accurately documenting vehicle issues, and recommending appropriate services and repairs. They act as a liaison between the customer and the service technicians, ensuring a smooth and transparent process from vehicle drop-off to pick-up.

Key Responsibilities:

• Customer Interaction:
• Greet customers in a friendly and professional manner.
• Actively listen to customer descriptions of vehicle problems, paying close attention to details.
• Translate customer concerns into clear and concise work orders for technicians.
• Provide expert advice and recommendations on required maintenance and repairs based on vehicle mileage, age, and condition.
• Keep customers informed about the status of their vehicle throughout the repair process, including any delays or additional work needed.
• Explain repair and service costs clearly and transparently.
• Handle customer inquiries, complaints, and issues with professionalism and a problem-solving attitude.
• Technical and Operational Duties:
• Create accurate and detailed repair orders, including customer information, vehicle VIN, mileage, and a clear description of the services to be performed.
• Communicate with service technicians to ensure a proper understanding of the customer's concerns and the required work.
• Review technician findings and recommend additional services to the customer as needed (e.g., fluid flushes, brake replacements, tire rotation).
• Generate and present repair estimates and invoices.
• Coordinate with the parts suppliers to ensure the availability of necessary components.
• Maintain a clean and organized work area and follow all shop safety procedures.
• Sales and Administrative:
• Upsell relevant services and products to increase profitability while providing genuine value to the customer.
• Meet and exceed sales and customer satisfaction goals.
• Process payments and handle cash, credit card, or other payment methods accurately.
• Maintain up-to-date knowledge of automotive technology, recalls, service bulletins, and manufacturer-specific service programs.
• Schedule appointments and manage the service bay workflow efficiently.

Qualifications:

• High school diploma or equivalent; associate's degree or higher in a related field is a plus.
• Proven experience in a customer-facing role, preferably in the automotive industry.
• Strong knowledge of automotive systems, parts, and repair processes.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency with computer systems, shop management software, and service scheduling programs.
• Valid driver's license with a clean driving record.
• ASE certification (Service Consultant) is a significant advantage.
• Ability to work overtime, as needed.
• Ability to pass a pre-employment background check and drug screening.

Required Skills:

• Customer-focused and a strong desire to provide exceptional service.
• Problem-solving and decision-making abilities.
• High level of integrity and professionalism.
• Detail-oriented with strong organizational skills.
• Ability to work effectively as part of a team.

Physical Requirements:

• Ability to stand, walk, and sit for extended periods.
• May be required to lift up to 25 pounds.
• Comfortable working in a workshop environment.

Compensation and Benefits:

• Competitive base salary plus performance-based commission.
• 4 ½-day workweek.
• Health, life, and disability insurance.
• Paid vacation, sick, and holidays.
• Opportunities for career growth and professional development, including paid training.
• Employee discounts.
• Unlimited car wash membership for your personal vehicle.